Application support and maintenance services are a combination of routines and measures that provide the ongoing care and maintenance of existing applications and programs. They include addressing issues and bugs, managing updates and upgrades, and providing valuable insights into the health and usage of the apps.
Skynetesolution offers a full range of application maintenance and support services that can be proactive and reactive depending on the help your app may require. Our engineers possess various protocols to ensure your apps’ proper functioning, performance, and uptime. We proactively monitor and prevent potential problems or issues within your application from technical and infrastructural perspectives.
More senior and experienced support engineers provide Level 2 support with a more flexible scope and mandate than Level 1 support. Our L2 support experts assist customers in configuring servers, setting up monitoring systems, arranging cloud migration, and optimizing DevOps routines.
Within the scope of our application support services, Skynetesolution monitors the performance and stability of mobile applications and manages user feedback and requests for new features or changes. Besides, we help customers update their app versions, fix bugs, and patch security vulnerabilities. Proactive troubleshooting, managing app store updates, and providing guidance to app owners on handling the app is also in the range of our services.
Skynetesolution provides monitoring web apps for issues, managing server updates, and supporting web app teams to ensure their project runs with no interruption. Our web application maintenance and support service also includes tracking and analyzing user metrics and app usage data, allowing the web app to remain up to date with current technological trends and standards and capable of withstanding fluctuations in traffic. We help web app owners work on regular and occasional upgrades to ensure everything runs smoothly as new features are introduced.
We provide managing and maintaining apps hosted on cloud-based infrastructures. It includes managing the infrastructure and maintaining the app components within the cloud environment. Our cloud application maintenance service also covers regular monitoring of the performance, uptime, and availability of the cloud application. Skynetesolution participates in the planning and implementing updates and upgrades to the cloud apps. Sometimes, we provide technical support through live chat, email, and phone.